What is the Poisons Information Centre and when should I call it?

The Poisons Information Centre is a vital Australian health service that provides free, 24/7 telephone advice for anyone exposed to potentially harmful substances. This includes accidental ingestion of household chemicals, overdoses of medications, exposure to toxic plants or animals, and bites or stings from venomous creatures.

Staffed by qualified pharmacists and toxicology experts, the centre assesses the level of risk, offers immediate first aid instructions, and advises if further medical attention is required. By calling 13 11 26, Australians can access expert help without needing to visit a hospital unless it is truly necessary.

The Poisons Information Centre also works closely with hospitals and emergency services, ensuring that cases requiring urgent care are rapidly escalated. Advice can range from safe home management to instructions for calling 000 for life-threatening emergencies.

By knowing and using the Poisons Information Centre, Australians can respond quickly and safely to suspected poisonings, minimising harm and potentially saving lives.

Symptoms vary depending on the poison. Common signs may include:

Nausea or vomiting
Drowsiness or dizziness
Difficulty breathing
Seizures
Abdominal pain

If you suspect poisoning has occurred:

Call 13 11 26 immediately for poisoning advice.
Follow the operator’s instructions carefully.
Keep the product/container for identification.
Do not induce vomiting unless instructed.
Call 000 if the casualty is unconscious, not breathing, or seizing.

Takeaway to Remember

The Poisons Information Centre provides expert advice on poisoning, exposure to toxic substances, and bites or stings. It operates 24/7 in Australia.

Reference

First Aid e-Manual POISONS